Terms of service

Terms of Service

Last Updated: [Insert Date]

Welcome to VeyaTea.com ("Website"), owned and operated by Veya Tea ("Company," "we," "us," or "our"). By accessing or using this Website, purchasing products, or interacting with our services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use this Website.

1. Eligibility

You must be at least 18 years old or the age of majority in your jurisdiction to purchase products from this Website. By placing an order, you represent that you meet these requirements.

2. Products

Veya Tea sells tea products intended for general consumer use. Product descriptions, photographs, packaging, and promotional materials are provided for informational purposes only. Packaging, labeling, and appearance may vary from images displayed on the Website.

We reserve the right to modify, discontinue, limit, or refuse sales of any product at any time without prior notice.

3. No Medical Advice

Information provided on this Website is for informational purposes only and is not intended as medical advice, diagnosis, treatment, or healthcare guidance.

Customers should consult a qualified healthcare professional before consuming any herbal or wellness product, especially if pregnant, nursing, taking medications, or managing a medical condition.

Products sold by Veya Tea are not intended to diagnose, treat, cure, or prevent any disease.

4. Orders and Acceptance

All orders are subject to acceptance, inventory availability, fraud review, payment authorization, and verification.

We reserve the right to refuse, cancel, limit, or modify any order for any reason, including suspected fraud, pricing errors, inventory shortages, or violations of these Terms.

5. Pricing

Prices are displayed in U.S. dollars unless otherwise stated.

We reserve the right to change prices, promotional offers, discounts, and product availability at any time without notice.

In the event of a pricing error, we reserve the right to cancel affected orders and issue a refund.

6. Payments

By submitting payment information, you represent that you are authorized to use the payment method provided.

Chargebacks, fraudulent disputes, unauthorized claims, or payment abuse may result in order cancellation, account restrictions, collection efforts, and reporting to payment processors.

7. Shipping

Shipping times are estimates only and are not guaranteed.

We are not responsible for carrier delays, customs delays, lost shipments, weather interruptions, transportation disruptions, or other circumstances beyond our control.

Additional terms regarding shipping are outlined in our Shipping Policy.

8. Returns and Refunds

All returns, exchanges, refunds, and replacement requests are governed by our Return & Refund Policy.

Due to the consumable nature of our products, opened or partially consumed products may not qualify for refunds.

9. Intellectual Property

All content appearing on this Website, including text, graphics, logos, product descriptions, images, videos, designs, trademarks, branding, and marketing materials, is owned by or licensed to Veya Tea and protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, copy, publish, transmit, or exploit any content without prior written consent.

10. User Conduct

You agree not to:

  • Violate any law or regulation.

  • Interfere with Website operations.

  • Submit fraudulent information.

  • Attempt unauthorized access.

  • Upload malicious code.

  • Abuse customer support services.

  • Use the Website for unlawful purposes.

We reserve the right to terminate access for violations of these Terms.

11. Reviews and User Content

By submitting reviews, comments, photographs, testimonials, or other content, you grant Veya Tea a perpetual, royalty-free, worldwide license to use, reproduce, modify, publish, display, and distribute such content for marketing, advertising, and business purposes.

You represent that any content submitted is truthful and does not violate the rights of any third party.

12. Disclaimer of Warranties

This Website and all products are provided on an "as is" and "as available" basis.

To the fullest extent permitted by law, Veya Tea disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, title, non-infringement, accuracy, and availability.

We do not guarantee uninterrupted access to the Website or specific results from product use.

13. Limitation of Liability

To the fullest extent permitted by law, Veya Tea, its owner, affiliates, contractors, suppliers, representatives, and partners shall not be liable for any direct, indirect, incidental, consequential, special, punitive, or exemplary damages arising from:

  • Use of the Website

  • Product purchases

  • Product consumption

  • Delayed shipments

  • Lost packages

  • Website interruptions

  • Customer reliance on Website information

  • Third-party services

Our maximum liability shall never exceed the amount paid by the customer for the applicable order.

14. Assumption of Risk

Customers voluntarily assume all risks associated with purchasing, preparing, consuming, storing, and using products purchased from VeyaTea.com.

Customers are responsible for reviewing ingredient information and determining whether products are appropriate for their individual circumstances.

15. Indemnification

You agree to defend, indemnify, and hold harmless Veya Tea and its owner from any claims, liabilities, damages, losses, costs, expenses, attorney's fees, or demands arising from your use of the Website, violation of these Terms, misuse of products, or violation of any law or third-party rights.

16. Force Majeure

Veya Tea shall not be responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, weather events, labor disputes, internet outages, pandemics, governmental actions, supply chain disruptions, transportation interruptions, or carrier delays.

17. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to conflict-of-law principles.

18. Dispute Resolution

Any dispute arising from or relating to these Terms, the Website, or products purchased through VeyaTea.com shall first be submitted to good-faith informal negotiations.

If a dispute cannot be resolved informally, the parties agree that exclusive jurisdiction and venue shall lie in the state and federal courts located in Texas.

19. Class Action Waiver

To the fullest extent permitted by law, customers agree to bring claims only in their individual capacity and not as a plaintiff or class member in any purported class action or representative proceeding.

20. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

21. Modifications

We reserve the right to update, revise, modify, or replace these Terms at any time without prior notice. Continued use of the Website following changes constitutes acceptance of the revised Terms.

22. Contact Information

Questions regarding these Terms may be submitted through the contact information provided on VeyaTea.com.

By accessing this Website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms of Service in their entirety.