Shipping Policy

At Veya Tea, we are committed to processing and delivering customer orders as efficiently as possible. By placing an order through VeyaTea.com, you acknowledge and agree to the terms outlined in this Shipping Policy. Please read this policy carefully before making a purchase.

Order Processing

All orders are subject to review, verification, inventory availability, and processing prior to shipment. Most orders are processed within one (1) to seven (7) business days; however, processing times may vary depending on order volume, inventory levels, supplier fulfillment schedules, holidays, weather events, payment verification requirements, and other factors beyond our control.

Business days are defined as Monday through Friday, excluding weekends and federal holidays. Orders placed on weekends or holidays will begin processing on the next available business day.

Processing times are estimates only and are not guaranteed. Customers acknowledge that delays may occasionally occur and do not automatically qualify an order for cancellation, refund, replacement, or compensation.

Shipping Methods

Veya Tea utilizes various fulfillment partners, warehouses, suppliers, logistics providers, and shipping carriers to deliver products to customers. Shipping methods may vary based on product availability, destination, inventory location, and operational requirements.

We reserve the right to select the shipping method, carrier, and fulfillment location that we determine to be the most efficient for a particular order. Shipping providers may include domestic carriers, international carriers, regional delivery services, and third-party logistics partners.

Delivery Estimates

Estimated delivery timeframes displayed on our website, in emails, or during checkout are provided solely as estimates and should not be interpreted as guarantees.

Actual delivery times may vary due to:

• Carrier delays

• Customs processing

• Weather conditions

• Transportation disruptions

• High shipping volumes

• Inventory transfers

• Supply chain interruptions

• Local delivery restrictions

• Public holidays

• Government actions

• Natural disasters

• Labor shortages

• Technical issues

Customers acknowledge that delivery dates are approximate and may change without notice.

Tracking Information

Shipping updates may be provided for certain orders when available. However, tracking information is not guaranteed for every shipment.

The availability of tracking information depends on the shipping carrier, fulfillment partner, shipping method selected, destination country, and logistics provider involved in processing the order.

Some shipments may include full tracking information, limited tracking information, delayed tracking updates, or no tracking information at all.

Customers acknowledge that Veya Tea does not control carrier scanning procedures, shipment visibility systems, carrier update frequency, or tracking platform accuracy.

Veya Tea shall not be responsible for delayed tracking updates, missing tracking events, inaccurate carrier information, unavailable tracking numbers, or interruptions in shipment visibility.

Packaging Variations

As a growing brand, product packaging may vary from images displayed on the website.

During certain periods, including product launches, supplier transitions, inventory updates, packaging redesigns, or fulfillment adjustments, customers may receive products in alternative packaging, supplier packaging, updated packaging, transitional packaging, or packaging that differs from website images.

Such differences do not necessarily indicate that the wrong product has been received. Product packaging, graphics, labels, colors, branding, and presentation may change without notice.

Customers acknowledge and agree that packaging variations do not constitute product defects, shipping errors, or grounds for automatic refunds when the product contents and quantity remain substantially consistent with the purchased item.

Shipping Address Accuracy

Customers are solely responsible for providing complete and accurate shipping information during checkout.

Veya Tea is not responsible for delivery issues resulting from:

• Incorrect addresses

• Incomplete addresses

• Invalid apartment numbers

• Incorrect postal codes

• Incorrect recipient names

• Outdated address information

• Delivery restrictions imposed by property managers or communities

Customers should carefully review all information before submitting an order.

If an order is returned due to customer-provided address errors, additional shipping fees may apply before reshipment can occur.

Delivery Responsibility

Once an order has been transferred to a shipping carrier or logistics provider, delivery operations are handled by third parties beyond Veya Tea's direct control.

Customers acknowledge that Veya Tea cannot guarantee carrier performance, delivery speed, package handling procedures, delivery timing, or shipment routing decisions.

Any delivery estimates provided are based on information available at the time and may change without notice.

Delivered Packages

When carrier records indicate that a package has been delivered to the address provided by the customer, responsibility for the package transfers to the customer.

Veya Tea shall not be responsible for:

• Stolen packages

• Lost packages after delivery

• Porch piracy

• Mail theft

• Packages accepted by neighbors

• Packages accepted by household members

• Packages accepted by building staff

• Packages accepted by property managers

• Packages left in designated delivery areas

Customers experiencing issues with delivered packages should contact the shipping carrier directly and file any applicable claims.

Delayed Shipments

Shipping delays occasionally occur and are an unavoidable part of ecommerce operations.

Customers acknowledge that delays may result from circumstances outside the control of Veya Tea, including but not limited to carrier delays, supplier delays, inventory shortages, customs inspections, severe weather, transportation interruptions, labor disputes, technological failures, and public emergencies.

Shipping delays do not automatically entitle customers to refunds, chargebacks, replacements, credits, discounts, or compensation.

International Orders

International shipments may be subject to customs inspections, duties, taxes, import fees, brokerage fees, regulatory reviews, and other charges imposed by the destination country.

These fees are the sole responsibility of the customer.

Veya Tea has no control over customs policies, import regulations, clearance procedures, inspection timelines, or government-imposed fees.

Customers are responsible for determining whether products purchased through VeyaTea.com may legally be imported into their country.

Customs Delays

International shipments may be delayed by customs authorities for reasons outside of our control.

Customs delays do not qualify an order for cancellation, refund, replacement, or reimbursement.

Customers acknowledge that customs processing times vary significantly between countries and may change without notice.

Lost Packages

Packages may occasionally be delayed, misplaced, or lost during transit.

If a package appears lost, customers should first contact the shipping carrier for assistance.

Veya Tea reserves the right to investigate any lost package claim and may require supporting documentation before determining whether any replacement, refund, or store credit will be offered.

Any resolution provided shall be at the sole discretion of Veya Tea.

Refused Deliveries

Customers who refuse delivery of a shipment or fail to accept delivery when required may be responsible for:

• Return shipping costs

• Carrier handling fees

• Storage fees

• Reshipment costs

• Administrative fees

Any approved refund may be reduced by these costs.

Order Modifications

Once an order has been submitted, fulfillment activities may begin immediately.

As a result, requests for address changes, product substitutions, modifications, cancellations, or shipping adjustments cannot be guaranteed.

Customers are responsible for reviewing all order information before completing checkout.

Limitation of Liability

To the fullest extent permitted by applicable law, Veya Tea shall not be liable for any direct, indirect, incidental, special, consequential, exemplary, or punitive damages arising from shipping delays, delivery interruptions, lost shipments, customs delays, carrier errors, address errors, package theft, force majeure events, or circumstances beyond our reasonable control.

In all cases, Veya Tea's maximum liability shall not exceed the amount paid by the customer for the affected order.

Force Majeure

Veya Tea shall not be responsible for any delay, interruption, or failure to perform resulting from events beyond our reasonable control, including but not limited to natural disasters, acts of God, severe weather, fires, floods, earthquakes, pandemics, epidemics, war, terrorism, labor disputes, carrier disruptions, internet outages, governmental actions, customs inspections, supply chain disruptions, or transportation interruptions.

Policy Changes

Veya Tea reserves the right to modify, update, revise, or replace this Shipping Policy at any time without prior notice. Any modifications become effective immediately upon publication on VeyaTea.com.

By placing an order through VeyaTea.com, customers acknowledge that they have read, understood, and agreed to this Shipping Policy in its entirety. Continued use of the website constitutes acceptance of any future revisions or updates to this policy.